FAQ
Frequently asked questions
Pick a topic, or search straight away for what you need to solve.
Getting started and basics
What web hosting is, how to choose a plan, first steps after ordering and how to preview your site before a DNS change.
5 guides ›Mailboxes and webmail
Creating a mailbox, webmail, mailing lists and the catch-all mailbox.
6 guides ›Email clients and mobile
Outlook, Thunderbird, your phone, incoming and outgoing servers, IMAP and signatures.
7 guides ›Spam, deliverability and email problems
SPF, DKIM and DMARC, unsolicited email, sending limits and what to do when emails do not arrive.
4 guides ›FTP, files and website errors
FTP and SFTP, redirects and .htaccess, errors 403, 404 and 500.
8 guides ›Databases, cron and backups
Database access, phpMyAdmin, Cron scheduled tasks and backups.
4 guides ›Domains, DNS and subdomains
DNS records, domain transfers, subdomains and what happens when a domain expires.
4 guides ›PHP
Choosing a PHP version, upgrading to a newer one, memory limit and troubleshooting errors.
5 guides ›Security
HTTPS and certificates, strong passwords and what to do if your site is hacked.
3 guides ›WordPress
Installing, moving, updating and speeding up WordPress, and fixing its errors.
5 guides ›Billing and terms
Billing period, renewal, termination and your claim in case of an outage.
2 guides ›Glossary
Short and clear: what each word from the world of the web and hosting means.
182 terms ›- Basic information about web hostingGetting started and basics
- Key web hosting termsGetting started and basics
- How to choose the right web hosting packageGetting started and basics
- First steps after ordering web hostingGetting started and basics
- Viewing your website before the DNS changeGetting started and basics
- Creating a new email accountMailboxes and webmail
- Email interface and logging in to webmailMailboxes and webmail
- The web email clientMailboxes and webmail
- Deleting emails through the web interfaceMailboxes and webmail
- What is a catch-all mailboxMailboxes and webmail
- Creating a mailing listMailboxes and webmail
- Addresses for downloading and sending mailEmail clients and mobile
- Email on your phone (iPhone and Android)Email clients and mobile
- Setting up email in Microsoft OutlookEmail clients and mobile
- Setting up email in Mozilla ThunderbirdEmail clients and mobile
- Sending mail through an email clientEmail clients and mobile
- Why use IMAP instead of POP3 to receive mailEmail clients and mobile
- Setting up an automatic email signatureEmail clients and mobile
- Unsolicited mail (spam)Spam, deliverability and email problems
- SPF, DKIM and DMARC: why your emails end up in spamSpam, deliverability and email problems
- Email sending limits and newslettersSpam, deliverability and email problems
- Problems sending or receiving emailsSpam, deliverability and email problems
- How to create an FTP account and manage website filesFTP, files and website errors
- Logging in to an FTP accountFTP, files and website errors
- FTP, SFTP and FTPS: what is the differenceFTP, files and website errors
- Broken file uploads on websitesFTP, files and website errors
- Password-protecting website directoriesFTP, files and website errors
- Website redirects and the .htaccess fileFTP, files and website errors
- Speeding up page loading with browser cachingFTP, files and website errors
- Errors 403, 404 and 500: what they mean and how to fix themFTP, files and website errors
- How to access a databaseDatabases, cron and backups
- Importing and exporting a database in phpMyAdminDatabases, cron and backups
- The Cron system toolDatabases, cron and backups
- BackupsDatabases, cron and backups
- Pointing a domain: A, CNAME, MX and TXT DNS recordsDomains, DNS and subdomains
- Transferring a domain to us and away from usDomains, DNS and subdomains
- Creating a subdomainDomains, DNS and subdomains
- Domain expirationDomains, DNS and subdomains
- Choosing a PHP versionPHP
- Moving to a newer PHP version without downtimePHP
- PHP memory limit: what it is and when to raise itPHP
- PHP errors: how to display them and find the causePHP
- The PHP safe_mode functionPHP
- SSL and HTTPSSecurity
- Strong passwords and how to manage themSecurity
- My website was hacked: what to doSecurity
- WordPress requirements and manual installationWordPress
- Moving a WordPress websiteWordPress
- WordPress updates and backupsWordPress
- Speeding up a WordPress websiteWordPress
- WordPress error 500 or a critical errorWordPress
- Billing period, renewal and terminationBilling and terms
- Service outages and compensationBilling and terms
- 301 redirectGlossary
- A recordGlossary
- AI crawlersGlossary
- AJAXGlossary
- Anchor textGlossary
- ARIAGlossary
- BackendGlossary
- BacklinksGlossary
- BackupGlossary
- BannerGlossary
- Banner blindnessGlossary
- BlacklistGlossary
- Blocking IP addresses and CIDRGlossary
- Breadcrumb navigationGlossary
- Broken linksGlossary
- Brute force (password guessing)Glossary
- Buzz marketingGlossary
- CAA recordGlossary
- CacheGlossary
- Canonical (canonical URL)Glossary
- CaptchaGlossary
- CDNGlossary
- ClaimGlossary
- Clickjacking and X-Frame-OptionsGlossary
- CLS (Cumulative Layout Shift)Glossary
- CMSGlossary
- CMS detection (fingerprinting)Glossary
- CNAMEGlossary
- Compression (gzip, brotli)Glossary
- Content SignalsGlossary
- Cookie banner (CMP)Glossary
- Cookie flags: Secure, HttpOnly, SameSiteGlossary
- CookiesGlossary
- CopywritingGlossary
- Core Web VitalsGlossary
- Core, plugin and theme updatesGlossary
- CORP (Cross-Origin-Resource-Policy)Glossary
- Corporate identityGlossary
- CronGlossary
- CSP (Content-Security-Policy)Glossary
- CSRFGlossary
- CSSGlossary
- CTA (call to action)Glossary
- Database (MySQL)Glossary
- Directory listingGlossary
- DKIMGlossary
- DMARCGlossary
- DNS / DNS recordsGlossary
- DNSSECGlossary
- DomainGlossary
- Duplicate contentGlossary
- Email deliverabilityGlossary
- EOL (end of life)Glossary
- FaviconGlossary
- FCP (First Contentful Paint)Glossary
- File integrity and injected codeGlossary
- FrontendGlossary
- FTPGlossary
- Full-text searchGlossary
- GDPR and privacy policyGlossary
- Google AnalyticsGlossary
- Google Analytics 4 (GA4)Glossary
- Google Consent ModeGlossary
- Google Safe BrowsingGlossary
- Google Search ConsoleGlossary
- Google Tag Manager (GTM)Glossary
- Hardening (website security hardening)Glossary
- Headings H1 to H6Glossary
- HeartbeatGlossary
- HSTS (Strict-Transport-Security)Glossary
- .htaccessGlossary
- HTMLGlossary
- HTTPGlossary
- HTTP status codesGlossary
- HTTPSGlossary
- HyperlinkGlossary
- Image alt textGlossary
- IMAP and POP3Glossary
- IndexingGlossary
- Internal and external linksGlossary
- IPv6Glossary
- JavaScriptGlossary
- Keyword (keyphrase)Glossary
- Keyword density and keyword stuffingGlossary
- Lazy loadingGlossary
- LCP (Largest Contentful Paint)Glossary
- LeadGlossary
- LighthouseGlossary
- Link buildingGlossary
- llms.txtGlossary
- Long tailGlossary
- Mail-TesterGlossary
- Maintenance windowGlossary
- MalwareGlossary
- MCP (Model Context Protocol)Glossary
- Memory limitGlossary
- Meta tagsGlossary
- MinificationGlossary
- Mixed contentGlossary
- Modern image formats (WebP, AVIF)Glossary
- MX recordGlossary
- NameserverGlossary
- noindexGlossary
- OAuth and OIDCGlossary
- Open GraphGlossary
- Outage (incident)Glossary
- Page weightGlossary
- PageSpeed InsightsGlossary
- Permissions-PolicyGlossary
- PhishingGlossary
- PHPGlossary
- PHP error logGlossary
- PHP errors (Fatal, Warning, Notice, Deprecated)Glossary
- PluginGlossary
- Port (TCP port)Glossary
- PPC advertisingGlossary
- Publicly accessible sensitive filesGlossary
- RDAP and domain registrarGlossary
- Referrer-PolicyGlossary
- Render-blocking resourcesGlossary
- Response timeGlossary
- Responsive web designGlossary
- RewritingGlossary
- robots.txtGlossary
- ScreenshotGlossary
- Search enginesGlossary
- security.txtGlossary
- SEO optimizationGlossary
- SERP (search engine results page)Glossary
- Server-Timing and load time breakdownGlossary
- SFTPGlossary
- Shared hostingGlossary
- Sitemap (sitemap.xml)Glossary
- Slug (URL path segment)Glossary
- SMTPGlossary
- SPA (single-page application)Glossary
- Speed IndexGlossary
- SPFGlossary
- SRI (Subresource Integrity)Glossary
- SSL certificateGlossary
- SSL certificate validityGlossary
- Status pageGlossary
- Structured data (Schema.org, JSON-LD)Glossary
- Sucuri SiteCheckGlossary
- TBT (Total Blocking Time)Glossary
- Text contrastGlossary
- The lang attributeGlossary
- Thin contentGlossary
- Time to Interactive (TTI)Glossary
- TimeoutGlossary
- Title and meta descriptionGlossary
- TLS (SSL)Glossary
- Tracking pixelGlossary
- TTFB (Time To First Byte)Glossary
- TTLGlossary
- Two-factor authentication (2FA)Glossary
- Uptime (availability)Glossary
- URLGlossary
- User enumerationGlossary
- Valid codeGlossary
- ValidatorGlossary
- Viewport (mobile display)Glossary
- VirusTotalGlossary
- Visual monitoring and baselineGlossary
- Vulnerability, CVE and CVSSGlossary
- WAF and firewallGlossary
- WCAGGlossary
- Web 2.0Glossary
- Web accessibilityGlossary
- Web crawlerGlossary
- Web designGlossary
- Web hosting, hostingGlossary
- WebmailGlossary
- Website credibility (references, reviews)Glossary
- WireframeGlossary
- WordPressGlossary
- WP-CronGlossary
- WYSIWYGGlossary
- X-Content-Type-Options (nosniff)Glossary
- XMLGlossary
- XML-RPCGlossary
- XSS (cross-site scripting)Glossary
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